Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking a Mobile Crisis Triage Supervisor to oversee triage operations for our Adult and Youth Mobile Crisis Intervention (AMCI/YMCI) teams within our Emergency Services division.
What We Offer:
Clinical Leadership – Ensure the quality of care in receiving and processing crisis assessment requests for both Adult and Youth Mobile Crisis Intervention teams
Direct Supervisory Role – Oversee a team of master's level Triage Clinicians who provide quick, empathic responses to individuals reaching out during a crisis
Shift Safety Oversight – Maintain oversight of the phone dashboard and mobile team movement to ensure safety and coordination throughout each shift
Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience
What You Will Do:
Provide direct shift oversight of master's level Triage Clinicians
Ensure timely assignment of incoming requests for assessment and assign appropriate crisis staff to cases based on triage guidelines
Directly monitor and supervise triage clinicians responsible for information gathering and case requests
Monitor and update the shift tracker, and manage the bulletin board and other shift tools
Consult with the clinical director when guidance is needed
Maintain the shift and ensure shift productivity, prioritizing mobile assessments as the primary model of response
Monitor call volume and call quality, providing direct feedback to and leadership of triage staff
Model professionalism and teamwork, ensuring staff follow policies and procedures and holding staff accountable to them
Assist in facilitating team meetings and group supervision
Monitor Quality Assurance measures implemented by leadership
Collaborate at a high level with supervisors of Central Intake, MCI teams, and Co-response partners to coordinate shift operations
Who You Are:
Master's Degree with 2+ years of post-graduate clinical work experience required
Licensure (LMHC or LICSW) required
2 years of prior supervisory experience required
Experience in clinical assessment and triage
Strong understanding of crisis states and effective de-escalation skills
Demonstrates active listening, critical thinking, empathy, and patience
Excellent verbal and written communication skills
Strong clinical skills with the ability to provide solution-focused, strengths-based treatment and connect individuals to appropriate community resources
Knowledgeable in and able to apply the Recovery Oriented model for those experiencing a mental health crisis
Skilled in planning, organizing, scheduling, coordinating, and decision-making across all areas of responsibility
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your clinical expertise, leadership, and compassion to a mission-driven organization where your work truly matters, we'd love to hear from you.
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