Trip Auditor

Position Summary

As a Missed Trip Auditor for our on-campus transportation for a large University contract operation, you will be responsible for monitoring, analyzing, documenting, and reporting all missed trips, late pull-outs, driver errors, and service performance deviations within the operation. This role ensures accountability, identifies operational trends, supports corrective actions, and works collaboratively with maintenance, operations and drivers to improve on-time performance and reduce service failures.

The Missed Trip Auditor plays a critical role in maintaining contractual compliance, customer satisfaction, and operational efficiency.

Earn $22.00-24.00 per hour. Pay rate commensurate with candidate experience level. Pay Day every Friday!

Key Responsibilities

• Monitor daily pull-outs, timepoint performance, and trip completion.


• Review Clever Devices, Saucon, dispatch logs, and other tracking systems for service accuracy.


• Verify and validate all reported missed trips.


• Audit timepoints for early departures and schedule adherence violations.


• Confirm accuracy of dispatch board entries.


• Assist in proactive coverage planning to prevent future misses.


• Participate in service review meetings.


• Create, analyze track and maintain service performance and KPI reporting


• Ensure adherence to contractual performance standards.


• Assist in preparing documentation for disciplinary action when applicable.


• Maintain confidential records of employee performance.


• Support performance improvement initiatives.

Qualifications

• Associate’s or Bachelor’s degree preferred.


• 2+ years of transit operations, dispatch, or supervisory experience preferred.


• Knowledge of public transportation contract operations preferred.


• Strong understanding of:




• Timepoints


• Paddle structure


• Relief schedules


• Schedule adherence standards




• Experience using:




• Clever Devices


• Saucon


• Excel


• GPS tracking systems

Skills & Competencies

• Strong analytical skills


• High attention to detail


• Ability to identify trends and repeat offenders


• Professional communication skills


• Strong documentation and report-writing ability


• Ability to work in a fast-paced operational environment


• Independent judgment with minimal supervision


• High level of integrity and confidentiality

Health Insurance and Benefits Offered Include

• Medical, Dental, Vision, Prescription and Life insurance


• Supplemental coverages


• 401K plan


• Paid Time Off & Holiday Pay

Academy is an Equal Opportunity Employer.