Trolley Host

Description

J o i n t h e S e v e n F e a t h e r s F a m i l y !

Why Work at Seven Feathers?

At Seven Feathers, our passion is people. We empower our team members to grow and succeed through a supportive, and fun work culture. Whether you’re just starting your career or looking to take the next step, we provide training, development, and a wide range of opportunities to help you achieve your goals. As part of the Seven Feathers family, you’ll feel valued and supported every step of the way.

The Position:

Tour guide accompanies visitors on local tours and services. Provide special information on matters relating to such things as history, archaeology, monuments and works of art, the environment, culture, natural and built attractions, places of interest and any general matter of interest to the visitor.

• Greet members of tour upon boarding and make introductions.
• Make sure that tour members are comfortable and corroborate head count.
• Lead tour group, advise tour members of local interest points and present tour commentaries.
• Research and share general information on the local indigenous cultures.
• Attend to operational problems such as booking errors, amendments, lost items or guest illness.
• Maintain a written log of tour activities and carry out other administrative work.
• Adheres to all department and resort policies and procedures outlined in the employee handbook.
• Ensures safety and understands emergency procedures and how to act upon them.
• Refers to Hotel Management customers concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Provides constructive input to foster process improvement within the department

The Benefits:

We offer a competitive salary and a benefits package that shows how much we care about our team, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Generous Paid Time Off to recharge and enjoy life
• 401k with up to a 3.5% employer match to secure your future
• 20¢ per gallon fuel discounts to keep you moving
• Free meals
• Direct Pay (Payday Advance)

Requirements

• High School Diploma or GED Certificate required.
• Some experience through working in a related field or a customer service department is desired. 
• 1 year of experience working in a customer service environment required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Ability to handle multiple priorities and tasks at once. 
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must maintain a neat, clean, and well-groomed appearance at all times. (Specific Standards available)

Are you ready to be part of something extraordinary? Apply now and join a team that’s as passionate about your success as you are. At Seven Feathers, every day brings a new opportunity to grow, have fun, and make a difference!