TRU by Hilton Wytheville - Front Desk Associate

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.
Duties & Responsibilities
Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
Maintain cleanliness and organization of the front desk area and common areas
Adhere to all company policies and procedures
Handle sensitive and confidential information with discretion
Update and maintain guest records in the reservation system
Process payments and reconcile cash drawer at the end of each shift
Generate reports as needed
Stand up for 6-8 hours each day.
Handle check in, check out, and other transaction inquiries.
Required Skills and Qualifications
High school diploma or equivalent
1-2 years customer service experience
Excellent communication skills, both written and verbal
Friendly and outgoing personality
Ability to stay calm and professional under pressure
Strong organizational skills and attention to detail
Preferred Skills and Qualifications
Previous experience working in a hotel or related industry
Proficiency with computers and software programs, including Microsoft Office and property management systems
Job Types: Full-time, Part-time