Truck Consultant

SUMMARY

This position will focus on all service vehicles of all classes and support customers to secure the right vehicle for the job; as such, role requires a strong technical knowledge of Class 1-3 trucks, commercial trailers, and miscellaneous equipment. Once the vehicle specifications have been defined, individual will collaborate with Account Management, Account Executive and Vehicle Operations to deliver a quality, road ready vehicle.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Work with directly with current Clients and potential prospects; apply technical knowledge to identify vehicle requirements and be responsible for recommending and implementing custom service body vehicle solutions.
• Provide technical expertise to build vehicle/equipment specifications and submit quotes to suppliers.
• Work concurrently on one or more portfolio projects of moderately complex scope
• Work with OEM’s; supply chain facilitates a competitive bid process to ensure customer requirements are delivered accurately and cost effectively.
• Act as a technical liaison between Client, Account Management, and suppliers to resolve issues or design solutions.
• Support company quality initiatives, including all efforts associated with lean six sigma methodology.

• Train new hires, including technical training, instruction, and/or guidance within area of responsibility.

• In a consultative role, participate in Client visits and deliver presentations when asked.
• Participate in Supplier visits and training.
• Maintain strong working knowledge of:

• Truck and equipment models and specifications
• Supplier network, services, lead times and performance
• Map vehicle order workflow to ensure satisfactory results.
• Up-fitters bailment pools and their inventory
• Wheels internal operating procedures
• Federal & State Emission standards
• Laws affecting the operation of trucks and equipment.

• Utilize all systems available to plan, manage, and effectively work client orders.

• Provide support to other members of the Truck team.
• Achieve internal operating metrics.
• Support Wheels’ efforts towards 100% client retention
• Up to 10% travel to field sites
• Other duties may be assigned.

SKILLS/COMPETENCIES:

• Mechanical experience and aptitude
• Knowledge of Class 1-3 trucks & equipment plus a variety of aftermarket equipment/industry configurations
• Working knowledge of chassis acquisitions \ OEM’s, Dealer’s & Bailment Pools
• Experience specifying and quoting Class 1-3 trucks and equipment.

• Ability to apply lean principles to daily processes.
• Ability to effectively present information; ability to explain how and why specific conclusions were reached.
• Ability to maintain confidentiality.

• Strong analytical, organization and problem-solving skills and a bent toward detail orientation
• Professionalism in all activities

• Good verbal and written skills
• Intermediate Microsoft Word and Excel skills

• Effective relationship building skills.

BEHAVIOR QUALIFICATIONS:

• Adaptability - Maintain effectiveness when experiencing major changes in the work tasks or the work environment; adjusting effectively to work within new work structure, processes, requirements, or cultures.
• Critical Thinking - skilled at taking an objective analysis and evaluation of an issue to form a judgment, including situational awareness instincts and develop a decisive decision/solution.
• Proactive - Take prompts action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Problem Solver - Identifies and uses effective approaches for choosing a course of action or developing appropriate solutions. Works well in group and individual problem-solving situations. Uses reason even when dealing emotional topics.
• Professionalism - Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Reacts well under pressure. Accepts responsibility for their own actions.
• Ethics – Demonstrate ethical principles if moral or ethical situations arise in the business environment.
• Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
• Teamwork - Balances team and individual responsibilities. Interact with customers and co-workers with diplomacy and tact. Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives.
• Time Management - Effectively manage time and resources to ensure that work is completed efficiently, and customer deadlines are achieved.

TECHNICAL QUALIFICATIONS:

• Communication Expertise - Clearly conveys information through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message in both positive and negative circumstances.
• Computer Expertise - Basic knowledge of Microsoft software such as Windows, Access, Word, Excel, and Outlook. Adept at using tools like v-lookup, pivot tables, and modifying access queries and tables.
• Decal Expertise - Basic knowledge of installation, source materials, kitting and templating and workflows; experience with fleet graphics, wraps, stickers, and decals.

• Logistics Expertise –Basic knowledge of transportation industry and dealing with dealers and upfit suppliers.
• Process Expertise - Possess strong working knowledge of Wheels internal procedures and operating systems to effectively navigate orders and resolve issues.

• Truck Expertise - Mechanical knowledge of Class 1-8 trucks required. Experience in automotive repair and /or unfitting a plus.

EDUCATION:

• 1-3 years related work experience with light duty truck and van, after-market truck applications (service bodies, hoist etc) and equipment (back-up cameras, ladders, toolboxes, snow plough)
• High School Diploma or equivalent required
• Certification in an automotive or engineering discipline preferred.
• Experience specifying and quoting trucks & equipment.
• TMI accreditations, Course 1 & 2 preferred

PHYSICAL DEMANDS:

• Employee is required to speak, hear, and see, use hands and fingers for computer keyboard, and phone, and move around frequently to assist co-workers.
• Must be able to interact with internal and external customers.
• Able to maneuver around vehicles with little physical effort

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