Truss Design Coordinator (Administrative)

We are looking for a skilled administrator to serve as our Truss Design Coordinator, who will help administer our Truss Design process, working with our customers to ensure a smooth and efficient process. This position involves both customer service and organization in a construction environment. 

Duties/Responsibilities:

· Frontline Communication: Serve as the first point of contact for incoming wood truss design requests via phone, email, and fax. 

· Request Intake & Tracking: Accurately log and organize design inquiries, ensuring all project details are captured and entered into system. 

· Construction Savy Coordination: Apply your knowledge of construction terminology and processes to interpret incoming requests and identify any missing or unclear information. 

· Document Management: Maintain organized digital and physical records of incoming requests, project files, and correspondence. 

· Workflow Support: Collaborate with the Design Manager and Project Designers to help ensure smooth and efficient operations across the department. 

· Precision and Quality Assurance: Review incoming requests for completeness and clarity, proactively identifying potential issues before they impact project timelines. 

· Meticulous Mindset: Ensure all design requests are complete, clear, and ready for processing, catching errors before they become delays. 

· Multichannel Communication: Manage multiple communication platforms with professionalism, accuracy, and responsiveness. 

· Team Collaboration: Work closely with the wood truss design team to support scheduling, client satisfaction, and overall project success. 

· Training and Development: On-the-job training will be provided to build and maintain proficiency in wood truss design processes, including specialized knowledge of engineering and design parameters. 

·  Growth Opportunity: Join a growing division with opportunities to expand your role into operations, project coordination, or technical support. 

· Performs other related duties as assigned.

Required Skills/Abilities: 

· Excellent written and verbal communication skills.

· Excellent analytical and problem-solving skills.

· Extensive technical knowledge of component manufacturing operations and design.

· Proficient in Microsoft Office Suite or similar software.

· Proficiency with/ability to learn proprietary component manufacturing design software suit.

· Proficiency with/ability to learn proprietary company management software.

· Possess a Warrior’s Spirit and a Servant’s Heart

Education and Experience:

· High school education

· Experience in company manufacturing or related construction field preferred

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Travel as required