Trust Administration Specialist

 Job Summary

The Trust Department’s mission is to set up and manage trust funds for clients and advise clients on what investments to make while managing their assets.

Trust Administration is responsible for the onboarding and servicing of Trust clients. This includes:

• Preparing opening paperwork for new clients.
• Opening/setup of new accounts on Trust software.
• Providing ongoing customer service.
• Supporting Estate administration.
• Annually reviewing accounts.
• Closing accounts when funds have been fully distributed.
• Managing the Trust Portal site, DocuSign, and other computer programs to maintain online accounts, etc.
• Assisting with Trust events.

Position Functions

Provide administrative support to a team of Trust Officers and Senior Trust Officers in providing trust services to clients.

• Screen and respond to calls, voicemails, correspondence, emails, and faxes, understanding priorities and taking appropriate action.
• Manage appointment calendars and effectively perform a variety of scheduling activities.
• Assist with meeting preparation.
• Assist in Designing, producing, and distributing reports and presentation materials as requested.
• Provide general administrative support, including copying, mailing, faxing, filing, and scanning.
• Coordinate the production and distribution of a variety of reports.
• Listen to and seek to understand the client’s needs/problems.
• Maintain knowledge of applicable laws, regulations, policies, and procedures pertinent to this position and follow them conscientiously while fulfilling your duties.
• Complete other duties as assigned.  

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision Insurance
• STD/LTD Insurance
• EAP

Schedule:

Monday - Friday 8 a.m. to 4:30 p.m.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this position. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. First State Bank and Trust retain the discretion to add or change the contents of this job description at any time.

• High School diploma/GED. Two- or four-year post-secondary degree preferred.
• A minimum of 1-2 years of experience in a financial institution role or equivalent combination of education and related work experience in      financial services or Trust services.
• Previous experience working with clients over the phone, following processes, and understanding product changes is preferred.
• Technical knowledge with proficiency in Microsoft-based applications and the ability to learn new software and assist others with the use of      that software.
• Exceptional organizational and problem-solving skills, as well as a high capacity for multi-tasking.
• An ability to work independently, efficiently, and responsibly.
• Adaptable and willing to take on new challenges and opportunities.
• Eagerness to learn in this position is essential.

Equal Opportunity Employer

At First State Bank and Trust diversity is embraced, and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, veteran status, disability, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.