Trust Operations Specialist

Primary Purpose: 

Responsible for daily tasks related to trust operation functions by providing operational support to the Trust and Financial Services and its clients.   

Essential Responsibilities: 

• Processes security movement by the funding, researching, re-registering, and monitoring all incoming assets for new and existing accounts. 

• Completes all tasks and duties required to process and service loans on trust accounts. Activities include, but not limited to, set-up and establishment of loans, the proper verification and documentation of collateral; servicing accounts; processing payments; and paying out and releasing loan collateral. 

• Processes routine file maintenance changes on client accounts; trust account fees monthly; statements for distribution; scheduled disbursement, deposit, and transfer on client accounts; electronic form deposits; monthly insurance updates for client accounts; weekly money market rate changes; import of quarterly estimated tax liabilities, backup withholding tax, and helps with year-end tax processing. 

• Retrieves and processes daily accrual funds. 

• Compiles and generates assigned monthly reports for the Administration Committee for incoming and outgoing accounts. 

• Retrieves and processes dividend and interest payments. 

• Performs adjustments on estates. 

• Serves as back-up to various operations positions. 

• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations. 

• Carefully review information, identify errors, and maintain accuracy in work, showcasing commitment to producing high-quality results. 

• Analyze situations and apply critical thinking to resolve problems and decide on courses of action. 

• Attend to details and pursue quality in accomplishing tasks. 

• Work collaboratively, communicate effectively and foster positive relationships with customers and co-workers. 

• Readily modify, respond to, and integrate change with minimal personal resistance. 

• Anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner. 

• Work collaboratively, communicate effectively and have positive relationships with customers (internal and external). 

• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). 

• Other duties as assigned. 

Minimum Required Skills & Competencies: 

• Intermediate level knowledge of MS Office (Excel, Word, PowerPoint, Outlook, Teams, OneDrive) with the ability to learn other job specific software applications 

• Basic knowledge of accounting principles. 

• Strong written and oral communication skills and ability to distill and convey information in a compelling manner. 

• Skill in adopting technological advancements and facilitating into current and future responsibilities. 

• High School diploma or GED required. 

• Minimum of one (1) year of experience working in financial services, trust company or financial institution. 

Desired Skills & Competencies:  

• Experience working with trust, securities, or bank operations preferred. 

Physical Requirements: 

• Express or exchange ideas by means of the spoken word via email and verbally. 

• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time. 

• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. 

• Not substantially exposed to adverse environmental conditions. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities