TSC Servicing Support Specialist

Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all internal and external clients. Proactively inform management of any service-related issues that may result in client escalations. Act as the liaison between U.S. Retail, Direct Sales, Business Sales and all departments within the TSC. This includes managing rush requests, providing repair and alteration estimates, and acting as a subject matter expert on technical and systematic processes

Physically and systematically manage the flow of critical repair orders through the department according to Tiffany accuracy, productivity, and turn time standards. Work with teammates to coordinate the department workflow ensuring that service levels are appropriate for all orders. Provide updates to internal clients and related departments on status of orders as needed

Analyze and make recommendations with ongoing problem identification and process improvements. Participate in special projects and/or provide coverage during absences for other positions

• High school diploma or equivalent

• Keyboarding

• Strong written and verbal English communication skills

• Ability to work independently and manage multiple tasks

• Flexible work schedule and ability to work overtime as needed including weekend hours

• Strong client service orientation and ability to thrive in a fast-paced environment

• Bachelor’s degree

• Jewelry, watch, or luxury industry experience