Tuition Management Specialist

Description

Serve as the primary point of contact for student financial accounts, financial aid processing, and preschool billing. Ensure accuracy, timeliness, and compassion in all financial interactions with families, upholding the school’s mission through exceptional service and sound fiscal practices.

Key Responsibilities:

Financial Account Management

• Monitor all student accounts for delinquent tuition and incidental charges
• Proactively communicate with families to resolve outstanding balances in a respectful and solution-focused manner
• Charge late fees on a monthly basis and answer questions regarding incidental charges
• Assist with the collection of lunch balances using RenWeb
• Receive payments for tuition, fees, incidentals, etc., from parents/guardians (in-person payments)
• Update tuition and fees yearly for website and print materials
• Create tuition sample sheets for new families/staff families
• Send finance audit reports to finance as needed/requested

Payment Plans and Billing

• Develop and manage A/R payments aligned with each family’s financial situation, while ensuring compliance with school policies
• Create and maintain accurate billing plans for the preschool; adjust plans throughout the year to reflect admissions or withdrawals
• Update FACTS as needed with account changes, charges/credits, profile updates, and withdrawals
• Meet with new and returning Home School families to review the financial checklists

Financial Aid Administration

• Collect all Step Up for Student Scholarship award letters during the admissions process to ensure a family’s award is added to FCA
• Process and evaluate all financial aid applications in accordance with administrative guidelines
• Maintain confidentiality, fairness, and consistency in all financial aid determinations
• Communicate award decisions and serve as the liaison between families and administration regarding financial aid matters
• Assist employees with tuition and financial aid inquiries
• Plan additional financial aid committee meetings as needed to determine when/if extra monies will be given to families who need more financial assistance
• Manage the Financial Aid application process annually from open to close (January - December)

Family Support and Communication

• Provide clear, compassionate guidance to families navigating financial challenges, including those from single-parent, divorced, or multi-child households
• Serve as a representative during open houses, offering prospective families detailed information on admissions, the Step Up for Students Scholarship, and the school’s in-house financial aid program
• Work collaboratively with the Admissions & Finance Team to continuously refine and refresh Admissions initiatives and processes to ensure the highest level of teamwork, customer service, and mission-driven enrollment
• Provide superior customer service for prospective families and their students throughout the Admissions financial process 
• Assist with the New Family Onboarding Process, including enrollment, financial aid, 
• Correspond with families regarding Renweb/Facts Family portal financial accounts
• Meet with new and current families regarding Renweb/Facts Family portal financial accounts 
• Assist with projects and updating spreadsheets
• Assist with responding to admissions, finance, and financial aid emails

Requirements

• Active Christian who feels called by God to support FCA with his/her expertise
• Bachelor’s degree in business, accounting, finance, or related field preferred
• Previous experience in related areas preferred
• Proficient in Google Suite and Microsoft Excel
• Bilingual is preferred