Turkish Speaking Customer Service for Automotive industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Turkish Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about cars and dedicated to providing top-notch customer support. As a member of our customer service team, you will assist clients with inquiries related to automotive products and services, all while delivering exceptional support in Turkish.

Key Responsibilities

• Manage customer inquiries regarding automotive products, services, and transactions via phone, email, and live chat in Turkish.
• Provide detailed information on vehicle features, pricing, financing options, and promotions.
• Assist customers with scheduling service appointments, warranty inquiries, and product availability.
• Resolve issues and complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service departments to enhance customer experience and streamline processes.
• Stay informed about industry trends, product updates, and company offerings to provide relevant support to customers.

• Fluency in Turkish (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, especially in the automotive industry, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer issues effectively and politely.
• Proficient in managing multiple inquiries and tasks in a fast-paced environment.
• Familiarity with CRM systems and general office software is desirable.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...