Turkish Speaking Customer Service for Education & E-Learning industry

Mercier Consultancy MD is excited to offer an opportunity for Turkish Speaking Customer Service Representatives in the Education & E-Learning industry. If you have a passion for education and technology, this role is ideal for you. As a customer service representative, you will provide assistance to students and educators, helping them navigate educational platforms and services while delivering exceptional support in Turkish.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Turkish.
• Assist students with account creation, enrollment processes, and accessing course materials.
• Provide information on available courses, pricing, and educational programs.
• Resolve issues and complaints promptly to ensure a positive customer experience.
• Maintain accurate records of customer interactions and feedback using our CRM system.
• Collaborate with instructional teams to provide timely support and enrich the customer experience.
• Stay informed about the latest trends in education technology and e-learning to offer relevant insights.

• Fluency in Turkish (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service, particularly in the education or e-learning sector, is preferred.
• Strong communication skills with a friendly and approachable demeanor.
• Excellent problem-solving abilities and a proactive approach to customer needs.
• Ability to handle multiple inquiries and remain organized in a fast-paced environment.
• Proficient in using customer support software and CRM tools.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...