Turkish Speaking Customer Service for Finance industry

Mercier Consultancy MD is delighted to announce a vacancy for Turkish Speaking Customer Service Representatives in the finance industry. This role is an excellent opportunity for individuals who possess a strong background in customer service and are eager to assist clients with their financial inquiries. As a representative, you will provide vital support to customers, ensuring they receive clear guidance and assistance in their native language.

Key Responsibilities

• Handle customer inquiries regarding financial products and services through phone, email, and chat in Turkish.
• Provide accurate information on account management, transaction processing, and financial regulations.
• Assist clients with troubleshooting issues and resolving concerns effectively.
• Document all customer interactions in the CRM system accurately for future reference.
• Work collaboratively with financial advisors and other teams to enhance customer satisfaction.
• Stay updated on industry trends and product offerings to provide informed support.

• Fluency in Turkish (both written and spoken) is required; knowledge of English is advantageous.
• Previous experience in customer service, ideally in the finance sector, is preferred.
• Strong communication skills with an emphasis on empathy and professionalism.
• Excellent problem-solving abilities and a keen attention to detail.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficient in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...