Turkish Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Turkish Speaking Customer Service Representatives in the Healthcare industry. This role is designed for individuals who are passionate about helping others and want to contribute to the healthcare field. As a customer service representative, you will assist patients and clients in navigating healthcare services while providing exceptional support in Turkish.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and insurance via phone, email, and live chat in Turkish.
• Provide detailed information on services offered, including eligibility, coverage, and patient rights.
• Assist customers with appointment scheduling, cancellations, and follow-up inquiries.
• Resolve any complaints or issues in a timely manner, ensuring optimal patient satisfaction.
• Document all interactions accurately in the CRM system, adhering to privacy regulations.
• Collaborate with healthcare professionals and administrative teams to ensure efficient service delivery.
• Stay informed about healthcare services, policies, and changes to provide accurate information to customers.

• Fluency in Turkish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, especially in the healthcare sector, is preferred.
• Excellent communication and empathetic interpersonal skills.
• Strong problem-solving abilities and a commitment to customer care.
• Ability to multitask and manage inquiries efficiently in a dynamic environment.
• Familiarity with healthcare software and CRM systems is desirable.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...