Turkish Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is thrilled to announce an opening for Turkish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is an excellent opportunity for individuals who are passionate about media services and want to provide exceptional customer support. As a representative, you will assist clients with inquiries, ensuring they have a delightful experience in Turkish while navigating their media and entertainment options.

Key Responsibilities

• Deliver outstanding customer service by addressing inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Turkish.
• Assist customers with account management, including subscription changes, access issues, and service troubleshooting.
• Provide detailed information about new releases, features, and promotional offers within the media and entertainment space.
• Quickly and efficiently resolve customer complaints to ensure satisfaction and loyalty.
• Document all customer interactions accurately for references and future follow-ups.
• Work collaboratively with internal teams to improve service delivery and meet customer needs.
• Stay informed about industry trends and company offerings to deliver up-to-date information to customers.

• Fluency in Turkish (both written and spoken) is essential; knowledge of English is an advantage.
• Experience in customer service, preferably in the media or entertainment sector.
• Strong communication skills and a passion for providing excellent customer experiences.
• Ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.
• Proactive problem-solving abilities and a positive, customer-focused attitude.
• Proficiency with CRM systems and a good understanding of digital media services.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...