Turkish Speaking Customer Service for Pharmaceuticals industry

Mercier Consultancy MD is excited to offer an opportunity for Turkish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and are dedicated to providing high-quality customer support. In this position, you will assist customers and clients by addressing inquiries related to pharmaceutical products and services, all while delivering exceptional service in Turkish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, orders, and services via phone, email, and live chat in Turkish.
• Provide accurate information on product availability, usage instructions, and health-related inquiries.
• Assist customers with the order process, including tracking shipments and managing returns.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and adherence to regulatory guidelines.
• Document customer interactions in the CRM system for compliance and future reference.
• Collaborate with internal teams, including sales and logistics, to facilitate efficient service delivery.
• Stay informed about industry developments, product launches, and company services to provide accurate information to customers.

• Fluency in Turkish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the pharmaceuticals or healthcare sectors.
• Strong communication and active listening skills, with a compassionate approach.
• Ability to address complex inquiries and provide clear, concise information.
• Detail-oriented with strong organizational skills to manage customer records effectively.
• Proficiency in using CRM software and other customer service tools.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...