Turkish Speaking Customer Service for Real Estate industry

Mercier Consultancy MD is thrilled to announce an opening for Turkish Speaking Customer Service Representatives in the Real Estate industry. This position is ideal for individuals who are passionate about real estate and have a knack for customer service. In this role, you will assist clients in navigating their real estate inquiries while providing exceptional support in Turkish.

Key Responsibilities

• Respond to customer inquiries regarding real estate listings, property management, and market trends via phone, email, and chat in Turkish.
• Assist customers with the buying, selling, and renting processes, providing guidance through each step.
• Provide detailed information about property features, pricing, and availability.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with real estate agents and other departments to enhance customer service delivery.
• Stay informed on industry developments and local real estate market trends to provide up-to-date information to clients.

• Fluency in Turkish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, particularly in the real estate industry, is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and a professional demeanor.
• Proficiency in using CRM systems and general office software.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...