Turkish Speaking Customer Service for Social Media industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Turkish Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social media and enjoy engaging with customers in a dynamic environment. As a representative, you will assist users with their inquiries and provide top-notch support while communicating effectively in Turkish.

Key Responsibilities

• Respond to customer inquiries related to social media platform functionalities, account management, and troubleshooting via phone, email, and chat in Turkish.
• Educate customers on features, privacy settings, and tools to enhance their social media experience.
• Assist users with account setup, content reporting, and resolving account access issues.
• Manage customer complaints and provide solutions in a timely and effective manner.
• Document all customer interactions accurately in the CRM system for tracking and quality purposes.
• Work closely with technical teams to escalate issues and develop efficient solutions for customers.
• Stay updated on platform changes, new features, and industry trends to provide informed responses to users.

• Fluency in Turkish (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, especially within the social media or tech industry, is preferred.
• Strong communication skills and the ability to engage with customers effectively.
• Problem-solving abilities with a focus on providing excellent customer experiences.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• Proficiency with CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...