Turn Around Coordinator (TRC) Customer Service Agent (SK)

Position Objectives: 

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.

Ensure safe and efficient turnaround

• Comply with all requirements of Airlines and Authorities
• Monitor customer safety during boarding and deplaning
• Assist customers in a friendly and courteous manner

Operational standards & timing

• Ensure processes are delivered within SLA standards
• Ensure activity sequence matches station turnaround plan
• Ensure all activities delivered are within the agreed times

Coordination of turnaround activities

• Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
• Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
• Coordinate flight delay information with airline operations

Monitoring, documentation & reporting

• Compile daily log of aircraft turnaround activities
• Document/log and report any unsafe operations to supervisor
• Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline

Procedures & compliance

• Follow departures and flight arrivals phase procedures
• Comply with all safety procedures and airline policies

Additional responsibilities

• Other duties as assigned by Supervisor(s) and Manager(s)

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal

Authorized to work in the U.S. and able to pass a background check and drug

Schedule

• Must be available to work at least 4 days per week, including weekends and holidays
• Shifts are afternoons
• 1300 - 1700
• 1400 - 1800 (various days in March)

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1.00)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement