Turndown Attendant

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
• Turndown each assigned room according to The Newbury Boston
• Handle items for "Lost and Found" according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next days use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Deliver guest requests in a timely manner.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education & Experience: 

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.