Turndown Attendant (full-time)- Soho House Austin

The Role…

At Soho House, a Turndown Attendant promotes a positive image of the property to members and guests and must be reliable, approachable, have acute eye for detail and should also be able to address guest requests and problems if they arise.

A successful Turndown Attendant is trustworthy, organized, dependable and passionate about creating and tidy spaces with a great can-do attitude!

Main Duties

• Perform Turndown in accordance with our Standards of Procedure


• Refreshing glassware in rooms when necessary


• Initiating requests for maintenance work by reporting problems


• Adhering to Lost and Found Policy for Lost Property


• Answering guest requests when necessary


• Assist with cleaning rooms before turndown starts.


• Assisting with closing procedures after turndown


• Assist housekeeping team with rooms, focusing on deep cleaning procedures


• Proactive in notifying management of occurring deficiencies or needs for repairs


• Proper disposal of refuse as well as maintain storage areas and restock areas and back landing as needed 


• Collaborative team member, also reliable to work autonomously and proactively as needed


• Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable


• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• At least 1+ year of proven working experience as a cleaner, maintenance and/or housekeeper


• Ability to handle heavy equipment and machinery


• Knowledge of cleaning chemicals and supplies


• Ability to understand and follow written and verbal instructions


• Detail oriented, proactive and positive influence on team and all other staff


• Flexible schedule and ability to work nights, weekends and holidays (when needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.


• Must be able to make periodical fast paced movements are required to go from one part of the property to others.


• Must be able to move, pull, push, carry or lift at least 30 pounds.


• Must be able to occasionally kneel, bend, crouch and climb is required.


• Must be able to perform physical activities such as lifting, cleaning, and stooping.


• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match


• Paid Time Off: Full- Time Employees have sick day's + vacation days


• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically


• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability


• Learning & Development: An extensive range of internally and externally run courses are available for all employees.


• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.


• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.