Tutoring Center Coordinator

State Title\: Professional Services Specialist III

Bargaining Unit\: AFT

Employment Type\: Full-time, 35 hours per week

Internal salary\: Steps 1-13, $66,067.40 - $105,740.01

External salary\: Steps 1- 4, $66,067.40 - $75,985.55

UNION POSITIONS\: The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees and who meet the requirements below.

About TCNJ
Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13\:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.
 
Department Summary\: This Tutoring Center position is housed within the Division of Enrollment Management, within the unit of Student Success and Retention (SS&R). The Tutoring Center (TC) provides services that facilitate TCNJ students' learning and persistence as they meet academic challenges throughout their academic careers. Trained in principles and practices of International College Reading and Learning Association certification, peer tutors assist students to master course content and develop learning skills, including problem-solving, analytical reading, writing researched arguments, oral presentation techniques, test-taking strategies, and time management.
 

Position Overview\: This position provides management of administrative duties in service to Tutoring Center programs and initiatives, collaborating with professional staff to fulfill TC short- and long-term objectives. They manage multiple complicated processes in the planning, facilitation, and assessment of a variety of tutoring support services for students and faculty of courses in the School of Science, Business, Engineering, and Nursing & Health Sciences (NHS). They hire, train, and directly supervise those tutors, supporting the Director in making data-driven hiring, training, and programming decisions. They directly supervise 2-5 non-professional staff members (Graduate Assistants and a PT student-worker Communications Assistant). This position represents the TC at various events on campus and collaboratively leads outreach initiatives. They support the Director in the management of programming in partnership with the Writing Program and assist them with the creation and/or management of special projects. 

Responsibilities:

Required\: 

• MA degree in higher education or related field.
• Minimum of 3-5 years working in higher education in student learning/tutoring support programs.
• Leadership and supervisory experience.
• Strong working knowledge of demands, opportunities, and curricular challenges within higher education; familiarity with the structure and hierarchy within Academic Affairs.
• Strong ability to communicate, problem-solve, supervise, and collaborate with professional and student staff.
• Ability to successfully optimize digital tools like MS Suite, Google Suite, and Learning Management Systems. Skilled at learning new software and web-based applications.
• Strong organizational and time management skills.
• Proven mission-driven work ethic, commitment to student success, and ability to prioritize action steps. 

Required Knowledge, Skills, and Abilities\: 

• Experience with teaching and facilitating a student training course in higher education.
• Experience with assisting faculty and staff to identify areas of student need, and to provide and assess relevant services. 
• Experience with the unique support needs of students in STEM.
• Experience with developing inclusive support services for a diverse population of undergraduate students, and with collaborating effectively with students, faculty, and staff.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.
 
Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9). Accommodation\: Applicants who require a reasonable accommodation to apply or interview should contact [email protected].

Employee Benefits
As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental, and prescription plans
• Generous leave entitlements program and Energy Savings Program 
• Employee and Dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities 

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

How to Apply

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found. 

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.