UAS Operations Manager

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a UAS Operations Manager to join our Fleet team and be based onsite in Dallas, TX or Palo Alto, CA.  In this role, you’ll support development, rollout and oversight of a regional UAS fleet management operation, unlocking Wing's operational scale for years to come. This role will require meticulous planning and a strategic perspective to work with internal stakeholders and external vendors to ensure the fleet management team can always supply business operations with abundant airworthy aircraft and consistent ground system support at scale.

What You’ll Do: 

• Lead and support the development of process and tooling to drive scaled operations centered around regional availability and reliability of unmanned aircraft fleets and associated ground systems


• Direct vendor field service, system maintenance and logistics support efforts on a daily basis; manage vendor oversight, audit and data collection tools to ensure service level agreements are maintained


• Travel to operational regions to establish fleet operations and to perform fleet inspections to verify technical and operational interdependencies to ensure high fleet availability rates


• Perform quantitative and qualitative analyses with internal partners and stakeholders that translates data into actionable insights for fleet health metrics 


• Deliver recurring reports on fleet performance against availability targets, report on progress against issue resolution paths, and escalate findings to cross-functional engineering, operations and quality teams


• Foster highly collaborative cross-functional relationships with operations, engineering, quality and  external supplier teams to ensure consistent and effective issue response strategies


• Work with fleet tooling and data science teams to evolve data signal availability and define metrics calculations


• Enable a responsive supply chain by proactively providing inputs for fleet service, maintenance and logistics  issues


• Ensure compliant fleet operations by interacting with regulators under supervision of the Director of Maintenance 

What You’ll Need: 

• 8+ years experience in fleet management, field service or aviation ground operations management experience within US FAA and/or UK CAA regulatory environments


• Active FAA Airframe and Powerplant (A&P) Mechanic Certificate or eligibility for an FAA Repairman certificate


• Strong understanding of aircraft systems, maintenance procedures, and regulatory requirements


• Proficiency in computerized maintenance management systems and Google Workspace


• Demonstrated ability managing programs leveraging scaled analytics with an understanding of statistical principles


• Demonstrated ability to execute and facilitate technical root cause analysis initiatives alongside engineering partners


• Technical understanding of complex autonomous, robotic, drone or aviation based systems as well as systems diagnostics best practices and root cause analysis best practices


• Demonstrated ability to build and maintain relationships with a diverse team of stakeholders, including product & project managers, engineers, technicians, logisticians, quality assurance managers and vendor partners

Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.