UKG Workforce Management (WFM) System Administrator

Position Summary

The UKG System Administrator serves as the subject matter expert (SME) for UKG system functionality and is responsible for implementing, configuring, optimizing, and supporting UKG Pro and/or Workforce Management systems. This role supports colleagues across the organization to ensure accurate system functionality, streamlined processes, data integrity, and an exceptional end-user experience.

Key Responsibilities

• Support the implementation, upgrades and ongoing maintenance of UKG modules.


• Configure system to meet defined requirements in alignment with department guidelines and system governance, and in compliance with organizational policies, local, state and federal regulations.


• Conduct system testing (unit, integration, UAT) and validate results.


• Create system documentation, configuration guides, and process maps.


• Troubleshoot system issues, coordinate with UKG support, and ensure timely resolution.


• Maintain system security roles, permissions, and user profiles in accordance with security governance guidelines.


• Monitor integrations and ensure data flows correctly between HR, payroll, timekeeping, and other people tools.


• Support the creation and maintenance of UKG reports, dashboards, and analytics for HR, Operations, and Finance.


• Support audits by ensuring accurate and complete system records.

• Analyze current HR/Payroll/Workforce processes and recommend improvements to streamline  workflows, reduce manual work, and eliminate redundancies.


• Assist with the development of job aids, training materials, and participate in end-user training.


• Partner with department and organizational leaders to ensure smooth adoption of new processes and tools.

Qualifications

To successfully meet the expectations of this job, the individual shall meet the education and experience requirements listed below and consistently demonstrate proficiency in the competencies described during the execution of the key responsibilities of this job and other duties as assigned.

Education

• Bachelor’s degree in HR, Business, Information Systems, or related field required.

Experience

• 2 years of experience with UKG (Pro and/or Workforce Management) required.


• Advanced Excel skills are required.

Job Competencies

• Strong knowledge of UKG configuration tools and administration.


• Experience with integrations, APIs, or middleware (Boomi, Dell Boomi, API gateways).


• Proficiency with reporting tools (UKG Analytics, Cognos, Business Intelligence). 

• Strong analytical and problem-solving abilities.


• Excellent communication and stakeholder management.


• Ability to manage multiple projects and deadlines.


• High attention to detail and data accuracy. 

• UKG product certifications.


• Healthcare experience, preferably hospital or other 24/7 care environment.


• Familiarity with payroll processing and regulatory compliance.


• Experience in shared services environments.