Ukrainian Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to announce an opening for Ukrainian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is ideal for individuals who are enthusiastic about providing exceptional customer support and are committed to helping clients understand the services offered in this essential field. You will play a pivotal role in assisting customers with their inquiries while providing assistance in Ukrainian.

Key Responsibilities

• Handle customer inquiries related to oil and gas products, services, and billing through phone, email, and chat in Ukrainian.
• Provide detailed information about service options, pricing structures, and energy regulations.
• Assist customers with account management and troubleshoot service-related issues.
• Document all customer interactions accurately in the system for effective follow-up.
• Collaborate with technical and operations teams to resolve inquiries and enhance service delivery.
• Stay updated on industry trends and company offerings to inform customers accurately.

• Fluency in Ukrainian (both written and spoken) is required; knowledge of English is beneficial.
• Experience in customer service, preferably in the energy or oil & gas sector.
• Strong communication and interpersonal skills, with a focus on empathy and customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to addressing customer concerns.
• Attention to detail and strong organizational skills.
• Ability to work in a dynamic and sometimes high-pressure environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...