Ukrainian Speaking Customer Service for Hospitality & Tourism industry

Mercier Consultancy MD is excited to present an outstanding opportunity for Ukrainian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals passionate about travel and dedicated to enhancing the customer experience in a vibrant and dynamic sector. You will assist clients in navigating their travel inquiries, providing support and information in Ukrainian to ensure a seamless and enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Ukrainian.
• Provide information on destinations, travel packages, and local attractions to assist customers in their planning.
• Resolve issues and complaints promptly and effectively while ensuring customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with travel partners and internal teams to deliver excellent service.
• Stay up-to-date on travel trends, policies, and promotions to provide accurate assistance.

• Fluency in Ukrainian (both written and spoken) is essential; knowledge of English is highly beneficial.
• Previous experience in customer service, particularly in the hospitality or tourism sector, is preferred.
• Strong communication and interpersonal skills, with a friendly, approachable demeanor.
• Ability to handle inquiries effectively and provide well-informed responses.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Proficiency in using computer systems and CRM applications.
• Flexibility to work various shifts, including weekends and holidays as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...