Ukrainian Speaking Customer Service for Real Estate industry

Mercier Consultancy MD is excited to offer an opportunity for Ukrainian Speaking Customer Service Representatives in the Real Estate industry. This role is ideal for individuals who are passionate about property services and eager to assist clients in navigating their real estate needs. As part of our customer service team, you will provide essential support to customers in Ukrainian, ensuring a seamless experience while addressing their inquiries and concerns.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property management, and transactions via phone, email, and live chat in Ukrainian.
• Provide detailed information on available properties, market trends, and real estate processes.
• Assist clients with scheduling property viewings and answering questions about the buying or renting process.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with real estate agents and other professionals to enhance customer service.
• Stay informed about market developments and company offerings to assist customers effectively.

• Fluency in Ukrainian (both written and spoken) is required; knowledge of English is a plus.
• Prior experience in customer service, preferably in the real estate sector.
• Excellent communication and interpersonal skills with a keen ability to build rapport with clients.
• Strong problem-solving skills and a results-oriented approach to customer service.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and real estate software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...