Unclaimed Property Specialist 1-1226 - Positive Work Culture

Role: Unclaimed Property Specialist I-1226

Estimated Duration: 6+ months

Location: Phoenix, AZ (hybrid)

Position Description    

Manning the Unclaimed Property Hotline The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints, and inquiries. Specific duties include:

• Managing inbound calls in a timely manner

• Following call CENTER “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying, and organizing forms and correspondence, specific tasks include:

• Sign for incoming registered or certified mail

• Sort and Distribute mail

• Produce digital copies of documents for retention purposes

• Keep records of incoming packages

• Collect and prepare correspondence to be mailed

• Correct and forward misdirected mail

• Arrange for express delivery when needed Data Entry Quickly and accurately capturing information, specific tasks include:

• Transfer data from paper formats into computer files or database systems

• Type in data provided directly from customers

• Verify data by comparing it to source documents

• Update existing data

• Retrieve data from the database or electronic files as requested

• Sort and organize paperwork after entering data to ensure it is not lost.

Skills Required 
Manning the Unclaimed Property Hotline Document Control Data Entry, Typing, Call Center Skills and Customer Service Skills.

Preferred Skills

Data Entry

Call Center

Customer Service

Experience Required
2 years of combined Office, Data Entry, and Telephone

Education Required
High School Diploma or Equivalent