Underwriting Operations Assistant

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We’re looking for a

Underwriting Operations Assistant

Reporting to the Operations Manager, Hamilton Americas, this opportunity is to join our young and growing US MGA to support our expanding Latin American Business. Preferably working out of Miami, you will support the Operations Manager, Hamilton Americas, to ensure all operational processes and objectives of our regional underwriting platform are met.

As an underwriting operations assistant, your main objective is to support all underwriting operational processes for our US MGA Miami that focusses on Latin American business.

Hamilton Global Specialty is our multi-platform, specialty insurer operating primarily through a Lloyd's Syndicate and Dublin operating company with a managing general agency in the US.

What you will do

• Liaise with our underwriting and operations teams to process business into our underwriting system in accordance with agreed guidelines, including but not limited to entering policy and treaty details for new, renewals, premium and nonbearing premium endorsement transactions and any corrections needed to maintain the integrity and accuracy of the data


• In respect to reinsurance treaty business, reviewing and processing into our underwriting system all underwriting activity reported by our customers including all premium, commission, tax and claim amounts assumed by our carriers


• Set-up and maintain electronic policy files that contain all relevant documentation pertaining payments and accounts management such as payment of premium, claims and other deductions


• Assist in the administration of outwards reinsurance treaties, such as entering all relevant information on risks being ceded into our underwriting system, the distribution of bordereaux, assist carriers in the arrangement of payment of ceded premium


• Assist our carriers for any query raised in respect to business bookings, bordereaux, claims and related matters when required


• Monitor all relevant reports to ensure that our underwriting activity data is properly recorded into the underwriting systems of our carriers and liaise with them and finance team to ensure alignment


• Produce ad hoc reports and presentations as requested


• Ensure that all contact and identifying information pertaining our customers and brokers are entered and remain updated into our underwriting system

Conduct Standards

• You must act with integrity


• You must act with due skill, care and diligence


• You must be open and cooperative with the FCA, the PRA and/or other relevant regulators


• You must pay due regard to the interests of customers and treat them fairly


• You must observe proper standards of market conduct


• You must act to deliver good outcomes for retail customers

What you require for the role

• Proven administrative support experience working within the insurance industry and/or within a credit control functions is preferred


• Fluent in Spanish and English


• Strong math aptitude and organizational skills


• Working knowledge of Microsoft Office Products (Outlook, Excel and Word), predominantly Excel


• Ability to adapt to new software


• Excellent attention to details and problem solving skills


• Good customer service orientation and superior work ethic


• Proven ability to manage time, meet deadlines and prioritize efficiently


• Collaborative spirit

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working


• Matching 401K plan


• Medical, dental, vision, life, disability


• Generous time off (including parental leave)


• Continued support for professional development


• Gym subsidy


• My day (additional days leave for personal interests/wellness/charity work)