Underwriting Support Supervisor (Hybrid)

The Underwriting Support Supervisor (Hybrid) will supervise and manage rater workflow. In addition, they will provide guidance and support to staff.

Duties & Responsibilities:

• Manage assigned team, provide guidance, direction, and leadership.


• Responsible for the daily tasks of individuals within their span of control.


• Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.


• Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.


• Provide insight in the annual planning process, evaluating team priorities and capacity.


• Set and approve employee’s work schedule.


• Verify and approve timekeeping records and consult employees about any discrepancies.


• Document performance feedback and other personnel matters.


• Conduct quality assurance and production review of the staff.


• Hold regular team meetings.


• Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel.


• Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures.


• Supervise monitoring of quantity and quality of division workload.


• Conduct research and analysis for management.


• Coordinate and take an active role in training and/or events.


• Assist with new employee orientation.


• Complete security requests.


• Maintain databases, spreadsheets, and reports to ensure accurate records and data.


• Other duties as assigned.

Requirements: 

• High School Diploma

Qualifications/Skills:

• Good understanding of organizational operations and procedures.


• Proficient in departmental workflow and underwriting procedures.


• Good computer and Microsoft skills.


• Good leadership skills with ability to mentor, coach, and handle conflict/controversy/difficult conversations with staff.


• Professional attitude and ability to effectively handle stress and motivate staff.


• Good written, oral, and listening communication and customer service skills.


• Organizational, detail oriented, time management, and prioritization skills.


• Ability to work independently or on a team.
  
  
  
  
  
  

Market Range 7 / 37.5 hours per week / 3 days in office 

Salary Range: $49,082 - $76,349

Accepting applications through: 3/2/26