UNEMPLOYMENT BENEFITS AUDITOR - 04022024-56670

Job Information
Opening Date/Time

04/02/24 12:00AM Central Time

Closing Date/Time

04/08/24 11:59PM Central Time

Salary (Monthly)

$3,150.00

Salary (Annually)

$37,800.00

Job Type

Full-Time

City, State Location

Nashville, TN

Department

Labor and Workforce Development

State of Tennessee Job Information
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION, DAVIDSON COUNTY

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Qualifications
Education and Experience:

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to three years of full-time professional unemployment insurance claims work that involved either (1) investigating or adjudicating unemployment insurance claims; or (2) interviewing claimants to obtain information for processing unemployment insurance claims.

Substitution of Experience for Education:

Qualifying full-time professional unemployment insurance claims experience that involved conducting investigations, adjudications or interviews may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Necessary Special Qualifications:

None.

Examination Method:

Education and Experience,100%, for Preferred Service positions.

Summary
Summary:

Under general supervision, is responsible for professional investigative work of average difficulty involving the investigation of suspected cases of fraudulent unemployment compensation claims, collection of overpayments, and prosecution of cases; and performs related work as required.

Distinguishing Features:

An employee in this class conducts detailed investigations of fraudulent unemployment claims and conducts audits to detect overpayments. Work may involve traveling to locate and interview claimants, employers, and other individuals to determine the validity of claims. This class differs from that of Unemployment Accounts Auditor 2 in that incumbents of latter audit employer accounts to determine premium liability.

Responsibilities
Processing Information:

Examines all data gathered during investigations to determine if overpayments are result of fraud or non fraud.
Properly calculates overpayment amounts.
Evaluating Information to Determine Compliance with Standards:

Examines all data gathered during investigations to determine if benefits received are in compliance.
Investigates the overpayment of unemployment benefits.
Documenting/Recording Information:

Prepares and presents testimony and evidence to the courts.
Writes statements of facts gathered in interviews.
Writes summaries of investigations which support the recommended actions.
Completes receipt forms and records payments on receipt log.
Interpreting the Meaning of Information for Others:

Explains relevant laws, policies and procedures to claimants and employers.
Getting Information:

Asks claimants questions during fact-finding interviews regarding benefit eligibility and requests supporting documentation.
Contacts employers to request claimant wage data.
Requests relevant benefit records from central office files to clarify investigation issues.
Performing Administrative Activities:

Obtains and organizes documents pertinent to a case to present to legal authorities.
Verifies that distress warrants were issued to appropriate employers and that garnishment payments are being received.
Collects unemployment benefit overpayments.
Completes appropriate complaint forms for prosecutions.
Prepares and maintains a variety of records and reports.
Verifies that warrants have been served and that court dates have been set.
Completes expense claim forms and time and attendance forms in accordance with State regulations.
Completes supply requisition forms to purchase routine office supplies; prepares requests to management which justify need for acquiring personal computers and other office equipment and/or additional staff for the work unit.
Coordinating the Work and Activities of Others:

Providing instruction on clerical and office support relating to garnishments and investigations.
Analyzing Data or Information:

Reviews claimants' benefit histories and other available information to determine if investigations are needed.
Compares computer records to receipt log to verify that payments are properly posted.
Communicating with Persons Outside Organization:

Presents evidence and provides testimony in court about the circumstances of claimants' overpayment of benefits.
Talks to District Attorney General about evidence and circumstances of cases for prosecution; and/or testifies in court.
Files distress warrants with general sessions clerk to initiate garnishment proceedings against claimants that have failed to repay overpaid benefits.
Contacts employers or other state agencies to verify claimant wage data, verification of employment, payroll deduction orders, and other pertinent and relevant information.
Contacts General Sessions Court regarding garnishments.
Sends letters to claimants to request repayment of overpaid benefits and arrange repayment schedules.
Identifies claimants with delinquent accounts and sends follow-up letters to emphasize necessity of repayment.
Organizing, Planning, and Prioritizing Work:

Maintains a personal tracking of case workload.
Making Decisions and Solving Problems:

Issues appropriate agency decisions to explain findings of investigations.
Interacting With Computers:

Accurately enter findings of investigation into agency based program system.
Uses PC Based FoxPro Application to generate letters to claimant and employers.
Types claimant and employer statements into word documents for use in claims record.
Uses agency database to access benefit history information.
Monitor Processes, Materials, or Surroundings:

Track requests for information to ensure that responses are received in a timely manner.
Monitors the status of cases through contact with appropriate court officers.
Communicating with Supervisors, Peers, or Subordinates:

Issues appropriate agency decisions to explain findings of investigations.
May notify legal staff of employers' failure to process garnishments.
Advises central office of status or result of court cases.
Notifies central office of status of distress warrants.
Requests relevant benefit records from central office files to clarify investigation issues.
Notifies central office of any issues or discrepancies in processes or procedures.
Competencies
Competencies:

Listening
Integrity and Trust
Customer Focus
Written Communication
Ethics and Values
Presentation Skills
Organizing
Planning
Priority Setting
Time Management
Timely Decision Making
Problem Solving
Knowledge:

Clerical
Customer and Personal Service
Education and Training
Law and Government
Mathematics
Skills:

Active Learning
Active Listening
Critical Thinking
Learning Strategies
Mathematics
Monitoring
Reading Comprehension
Speaking
Writing
Coordination
Instructing
Service Orientation
Social Perceptiveness
Complex Problem Solving
Time Management
Abilities:

Deductive Reasoning
Inductive Reasoning
Information Ordering
Mathematical Reasoning
Memorization
Number Facility
Oral Comprehension
Oral Expression
Originality
Selective Attention
Speed of Closure
Time Sharing
Written Comprehension
Written Expression
Speech Recognition
Tools & Equipment
Personal Computer/Laptop
Fax Machine
Telephone
Printer
Copy Machine
Scanner
Calculator

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