Unemployment Compensation Customer Service Representative I - Temporary

Overview

The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team!

The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.

This is an in-office position. Remote and/or hybrid work schedules are not available at this time

Who May Apply

This position, Unemployment Compensation Customer Service Representative I - Temporary (Job Requisition #52384), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours, and is not expected to be full-time. The State does not guarantee 40 hours of work per week.

If you would like more information about this position, please contact [email protected].

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Incumbents must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact. Incumbents may encounter clients who are uncooperative or who may be hostile during interviews for which considerable human relations skills are required. Workload volume will be extremely high on occasion.

Minimum Qualifications

Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management INCLUDING experience in data entry or computer technology.

Equal Opportunity Employer