Unified Communications Administrator

As a Unified Communications Administrator, you'll be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment. 

Skill Level Determinations:

• Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
• Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Ability to perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Ability to perform patching and ensure compliance with network security policies/procedures.
• Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

Key Competencies:

• Interpersonal Skills
• Effective Communication skills - verbal and written.
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy.
• Customer Service oriented
• Adaptability
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment.

Education:

• High School/GED + 11 yrs
• Associates + 9 Yrs
• Bachelors + 7 Yrs
• Masters + 5 Yrs

DoD 8570 Certification Requirement:

• Current IAT level II

Certification Preferences:

• Network +
• ITIL Foundations or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

You’ll Bring These Qualifications: 

• IAT II
• TS/SCI security clearance with ability to obtain a CI poly 

Bison Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.