Unified Communications Analyst - Professional Development Opportunities

**Please no C2C applicants**

POSITION SUMMARY

LHH Recruitment solutions is in search of a skilled Unified Communications Analyst for a hybrid, contract-to-hire opportunity with a client of ours in the San Diego Area. The UC Analyst, working in parallel with Telecom Engineer, supports the organization by providing a mix of Telecom and Network support. With the help of the UC team, the UC Analyst will make sure that the business needs and internal needs are met promptly. 

Essential Functions

• Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.

• Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.

• Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.

• Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational

• Support VC systems within the Guild Business

• Troubleshoot UC systems

• Support (Help Desk) ticket processing under SLA 

• Functions as first level escalation in support of ticket resolution

• Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information

• Prepare cost and time estimates for the installation, implementation, and operation of new equipment

• Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data

• Test the hardware/software of new UC system

• Instruct end-user personnel on the application and capabilities of the UC system

• Participate in the planning and design of end-user training programs and schedules

• Monitors the operations of the system and services of vendors

• Perform other duties as assigned by management

Qualifications

• 1+ year of UC experience in a fast-paced environment

• 1+ year of successful support of business initiatives

• The UC analyst must be an effective communicator and self-motivated

• The position entails a variety of duties which may often change, requiring the ability to think logically/use step-by-step procedures to analyze/solve problems

• Must be capable of following processes and procedures reliably and accurately

• Work within precise limits or standards of accuracy

• Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.

• Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.

• Manual Dexterity: Frequent use of computer keyboard and mouse.

• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Pay: $28-32/hr

Benefit Offerings:
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Applicants must be based in the United States and be authorized to work for any employer in the U.S. Visa sponsorship and C2C contracts are not available for this position.

**Please no C2C applicants**

Pay Details: $28.00 to $32.00 per hour

Search managed by: Scott McKeen

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.