T

Unified Communications Call Center Engineer

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Unified Communications Call Center Engineer

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Unified Communications Call Center Engineer

Department:

Health System Shared Services | Technology Deployment

Position Summary

The NICE CXone Engineer / Scripter is responsible for configuring, developing, and supporting NICE CXone contact center solutions, with a primary focus on scripting, call flow design, and system optimization. This role works closely with business and technical teams to ensure efficient routing, high system performance, and a seamless customer experience.

MINIMUM REQUIRED QUALIFICATIONS

  • Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable.

  • 4+ years of experience with contact center technologies (NICE CXone preferred)
  • Hands-on experience with CXone Studio scripting (IVR / ACD call flows)
  • Strong troubleshooting and analytical skills
  • Understanding of call routing, telephony concepts, and contact center operations
  • Ability to translate business requirements into technical solutions

    Additional Information:

    Preferred Qualifications

    • Experience with APIs, web services, and integrations (REST/SOAP)
    • Familiarity with scripting or programming (JavaScript, JSON, SQL)
    • Experience supporting cloud-based platforms (Azure preferred)
    • Exposure to WFM, analytics, or digital channels (chat, email, SMS)

    Location:

    Remote Location

    Position Type:

    Regular

    Scheduled Hours:

    40

    Shift:

    First Shift

    Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

    Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

    The university is an equal opportunity employer, including veterans and disability. 

    Original job Unified Communications Call Center Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
    Apply Now
    Share Job
    Share Job

    Auto-Apply to Unified Communications Call Center Engineer Jobs with your AI JobCopilot

    thunder icon Auto-Apply with AI

    Similar Unified Communications Call Center Engineer Jobs in the US

    GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

    Mobile Apps

    Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.