Unified Communications Engineer (Infrastructure)

• Designs, implements, manages, monitors, supports, and troubleshoots client’s real-time collaboration infrastructure, including:
  • desk telephones
  • trading turrets
  • phone and voicemail systems.
  • voice recording systems.
  • video conferencing equipment
  • Soft Clients (Jabber, Zoom, Teams, Agility etc.)
• Liaise with business partner telecom operations on new and existing connectivity.
• Monitors and manages inventory of leased lines and direct voice lines.
• Strives to ensure that all systems achieve 100% uptime during and outside of business hours.
• Creates and maintains written documentation and diagrams for supported systems.
• Provides off-hours on-site and off-site (i.e. from home) support when needed.
• Travels between New York and NJ offices on an as-needed basis
• Create and maintain written documentation and diagrams for all products and networks.
• Manage projects, including project definition, project plan development, resource allocation, and debriefing.
• Serve as the final escalation point for Service Desk for real-time collaboration issues.

▶︎ The right candidate will possess:
Strong ownership mindset in supporting mission-critical trading environments
Ability to troubleshoot complex voice and UC issues under pressure
Excellent communication skills to work with business, vendors, and IT teams
Structured and methodical approach to problem solving and testing
Flexibility to support after-hours incidents and urgent trading needs

▶︎ Required Qualifications & Skills:

• Bachelor’s degree in Technical or Engineering, or computer science or equivalent experience.
• 5+ years of experience supporting telephony in a mission-critical environment.
• Experience in financial services or trading environments is a plus but not required.
• Experience with voice mail and voice recording systems
• Experience with Cisco Unified Communications or similar UC platforms
• Basic understanding of VoIP and telephony concepts (SIP, PBX, dial plans)
• Familiarity with collaboration tools such as Microsoft Teams, Zoom, or Jabber
• Experience with telecom wiring, punch-down tools and general data center plant, including the installation of equipment in racks and cabling. Must be able to lift 50 pounds.
• Experience with IPC Unigy system is a plus
• Understanding telephony concepts such as PBX’s, dial plans, ring-down lines, VoIP, QoS.
• Understanding of types of telecom lines such as DID trunks, SIP, ISDN PRI's/BRI's, FXS/FXO, POTS, ARD/MRD, hoot & holler.
• Experience with leased-line ordering, tracking, and provisioning
• Ability to work in a fast-paced environment supporting real-time market data and trading.
• Basic understanding of operating system administration (Windows and Linux).
• Basic understanding of network concepts including TCP/IP, DNS, DHCP, service ports etc.
• Basic scripting and automation.
• The ability to solve problems via standard and non-standard methods.
• Organized and methodical testing skills.
• Excellent written and oral communication skills.
• Excellent time management and organizational skills.
• Willingness to learn telecom infrastructure technologies

Tagged Systems:

• OS: Linux & Windows.
• Hardware and Applications: Cisco routers and switches, Cisco CUCM, IPC Unigy, Cisco Telepresence and Video Units, WebEx, SIP Trunks, PRIs, FXS/FXO, POTS, ARD/MRD/Hoot lines, Cisco Expressway, Cisco Contact Center, Cisco Emergency Responder, Cisco phones and IPC turrets, Akkadian, MS Excel, Python, PowerShell, Virtualization.