Unified Communications Specialist

Unified Communications Specialist

Great Plains Communications is looking for a detailed oriented Unified Communications Specialist to join our growing team. 

This position is located in and reports to the Elkhorn, NE office.

This position installs and maintains CPE (customer premise equipment). Provides technical resources and expertise to other GPC departments and personnel concerning CPE.  Performs project management for Business Solutions.

Duties include:

¨     Maintains a high level of technical proficiency on supported technology.

¨     Prepares bids, ensuring profitability and appropriate equipment selection.

¨     Performs customer site visits and meetings. 

¨     Completes initial configuration of equipment prior to installation.

¨     Adheres to Business Solutions and GPC installation standards.

¨     Ensures customer satisfaction with products and installations.

¨     Provides customers training on use of system features.

¨     Conducts post-installation support, ensuring customer satisfaction.

¨     Makes order request to purchasing department.

¨     Ensures coverage and technical expertise is available when absent.

¨     Responds to phone calls and voicemail within 24 hours and emails within 48 hours.

¨     Performs contacts at the request of other GPC personnel.

¨     Schedules and oversees Business Solutions projects.

¨     Executes the project according to the project plan.

¨     Coordinates project requirements and needs with other GPC teams.

KNOWLEDGE, SKILLS, AND ABILITIES

VoIP telephony knowledge

IP networking knowledge

Wireless networking knowledge

General telephony knowledge (analog/POTS)

Low voltage and structured cabling knowledge

General knowledge of security systems, security panels, and access control

Knowledge of telephone equipment

Knowledge of communication system designs and operation

Knowledge in telephone plant and trouble shooting

Knowledge of telephone switching platforms as it relates to a PBX

Knowledge of special access circuits and T-1/ PRI trunks

Knowledge in PBX and/or key systems  

Administrative skills

General bookkeeping skills

Computer skills, including Microsoft Windows applications and Internet

General sales skills

Self-starter

Negotiation skills

Communication skills, written and verbal

Ability to lift up to 50 lbs. occasionally

Ability to install equipment or data wiring in attics or confined spaces as needed

Ability to climb ladders as needed

Ability to operate a scissor lift occasionally

Ability to install equipment independently on a regular basis

Ability to manage projects independently from start to finish

Ability to travel for work or training as necessary and be away from home for days at a time

2-Year associate degree or equivalent work experience and 3-5 years of work experience desired.

Competitive salary EOE.
To apply, visit www.gpcom.com/careers.

High-performing network, high-performing people.

Great Plains Communications is the leading fiber-driven technology provider in the Midwest, delivering fast, reliable solutions including high-speed internet and a full suite of residential and business services to nearly 200 communities across Nebraska, Colorado, Iowa and Southeast Indiana. Powered by our 19,000-mile MEF-certified, high-capacity network, we provide state-of-the-art connectivity to homes, businesses and carriers backed by custom-built strategies, expert engineering and local support. 

What sets us apart? An unwavering commitment to customer experience. From design to deployment, maintenance and beyond, our local experts craft tailored solutions and deliver personalized, ongoing support to keep communities seamlessly connected.