Unified Endpoint Engineer - On-site

Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age.

TDI is looking for an Unified Endpoint Engineer (UEM) to serve as the primary technical resource and solution-provider for IT Customer Solutions (ITCS). The role will interact with other technology groups within the Federal civilian agency both internal and external as appropriate.

RESPONSIBILITIES:

• Aid the UEM team in the configuration and maintenance of Intune and/or Jamf device management platforms 
• Troubleshooting Intune and/or Jamf related issues
• Providing knowledge articles and technical articles for other support tiers
• Write and utilize PowerShell to automate the management of systems, including deployment tools and exporting data.
• Interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide mobile device support, hardware/software installation and configuration support.
• Assist in developing user documentation/installation procedures.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Must maintain a high degree of customer service for all support calls and adhere to all Quality Standards.
• Provide support for application software installation and use.
• Assist in developing user documentation/installation procedures.
• Willing to participate in HIR projects and initiatives for House customers.
• Work closely with other HIR groups to support current technology and interact to efficiently manage all House endpoints.

QUALIFICATIONS:

• Bachelor’s degree or relevant work experience 
• Two to four years minimum experience with Microsoft Intune and/or Jamf
• One to two years minimum experience with patch management
• Two years experience minimum with PowerShell (writing and utilizing PowerShell to automate the management of systems, including deployment tools and exporting data).
• One year minimum experience using BMC Remedy Incident and Change or Knowledge Management or a similar tool.
• Must be able to physically lift up to 50 pounds of equipment.
• Knowledge and expertise with Microsoft Intune and/or Jamf
• Demonstrate advanced technical skills and the ability to develop solutions to complex technical problems.
• Interact with executive-level customers and management
• Demonstrate strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.

TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States.

“TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws.”