Unit Computing Specialist

Position Summary:
Rutgers, The State University of New Jersey is seeking a Unit Computing Specialist for the department of Dining Services. Reporting to the Assistant Director, this position provides expert technical assistance/troubleshooting to IT hardware and software related matters within Rutgers University Dining Services.

Among the key duties of the position are the following:

Answers end-user questions or researches and responds to questions within an appropriate time.
Performs analytical, technical, and administrative work to plan, design, and install networked and stand-alone computer systems.
Responsible for telephone and on-site support.
Develops documentation, user procedures, training guides, and security procedures.
Acts as liaison between vendors, within or outside of Rutgers University, pertaining to IT related matters on Dining Services projects.
Conducts hands-on training sessions and instructional classes in hardware and software applications.
Provides department wide A/V support for Catering Services events and equipment maintenance.
Remains up to date in new developments and technologies.
Performs other related duties as assigned or requested.
Assists in the review, analysis, and procurement of technology and accessories for mobile devices for the institution and affiliates.
Establishes and recommends standards for ordering supported products by corporate policies, security, and legal compliance.
Assists with management of vendor relations providing products to the institution.
Minimum Education and Experience:
Requires a bachelor's degree or equivalent education and experience plus two years relevant experience.
City:

New Brunswick
State:

NJ
Equipment Utilized:
Hardware:

HP RP9 Point of Sale terminals
HP RP2 Point of Sale terminals
HP Tablet Point of Sale device
Kiosk Information Systems – elo and Stealth kiosks
Elavon credit card terminals
A/V equipment
Xhibit hardware
IDMS workstations
UKG timeclocks
Software:

Transact
FoodPro
FoodPro Processor SQL
EventMaster
UKG Workforce Central
SmartSense
ToGo
Windcave
Atrium
Xhibit

Agreements/Service Plans from These Vendors

Advanced Hospitality (Aloha/NCR)
Atrium Campus (formerly JSA)
Aurora (FoodPro)
CBORD (EventMaster)
Digi SmartSense
Dishout
Huntington Technology Finance Inc. (Starbuck Connect)
MVIX
NCR
PlayNetwork
RHA
Ricoh (Copiers)
Soundtrack (Spotify)
Stewart (Printers)
Transact
UKG (Timeclocks)
Veritas (CDW)
Orders, Reqs, POs for anything electronic IT handles / buys
Cell phones
Computers
iPads/Tablets
MVIX Digital Signage Players
Printers
SmartSense Gateways & Sensors
Tablets
TVs
Wall Mounts
Physical Demands and Work Environment:
Ability to lift and move computer equipment and maneuver underneath and behind desks as necessary.
Posting Number:

24ST1275

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