Unit Coordinator (Santa Rosa)

ABOUT US:

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

POSITION TITLE: Unit Coordinator

PAY RANGE: $24.50-28.50
REPORTS TO: Nurse Manager

DESCRIPTION OF POSITION:

The Unit Coordinator is responsible for clerical functions of the nursing unit. The person in this position serves as a resource for patients, physicians, staff who may approach the nursing station.  A critical function of this position is to coordinate flow of information and activities supporting delivery of safe, quality patient care. The Unit Coordinator maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).

KEY RESPONSIBILITIES:

• Maintain complete and accurate medical records for patients. This includes but not limited to all forms labeled, in correct chart and correct section of chart.

• Schedule logistical needs for patients including but not limited to scheduling medical tests, appointments, and transportation. 

• Complete legal reports and submit to county, state, and national agencies as required by nature of information. Examples are reports include gun prohibition forms, denials of rights reports, and other reporting as directed.

• Serve as point of contact for inquiries; direct inquiries as appropriate for timely resolution.

• Monitor and update legal status board to track required documentation for patients on legal hold.

• Enter ordered patient lab work in lab book. Promptly collect results of lab work received and forward reports to appropriate licensed staff for timely review and action.

• Organize files, correspondence, records, and follow up on pending matters.  

• Perform various clerical support duties relating to updating and organizing information maintained on nursing units.

• Participates in activities which enhance professional growth and development.

• Upholds the Organization’s ethics and customer service standards.

• Performs related duties as requested.

POSITION Requirements:  

Knowledge and Experience:

• High school or equivalent education level.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Current BLS certification (or obtained within the first 30 days of hire.
• One year experience in clerical support position; preferably in inpatient hospital or equivalent environment.
• Demonstrated knowledge of medical terminology preferred
• Experience in working in a role requiring independent thinking and using problem solving skills.
• Health care industry, particularly inpatient psychiatric experience, preferred.

Skills and Abilities:

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, expanding organization.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

• Use standard office equipment and access, input, and retrieve information from a computer.   Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side. 
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 20 pounds.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long-Term Disability
  (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement