Unit Manager

Symetra has an exciting opportunity to join our service team as a Unit Manager in the Retirement Back Office!

About the role

Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals.

What you'll do in this role

• Providing employees with coaching, feedback and developmental opportunities and building effective teams

• Setting clear expectations and holding employees accountable for performance.

• Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements.

• Providing coaching, direction and leadership support to team members to achieve employee, business and customer results.

• Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
  
  


• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.

• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.

• Accountable for resolution of customer and/or partner questions and complaints.
  
  


• Defining short-term goals and objectives for their work group.

• Effectively communicating unit/department/company goals to achieve understanding and acceptance.

• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
  
  


• Manages essential support functions and special projects as needed.

• Assisting in the development of processes and procedural changes to improve unit/department performance.

• Other duties as assigned.
  
  

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development 

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III 

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst 

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements


• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%


• Paid time away including vacation and sick time, flex days and ten paid holidays


• Give back to your community and double your impact through our company matching


• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $64,200- $106,900 plus eligibility for annual bonus program 

Who you are

• Excellent interpersonal and communication skills.

• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.

• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.

• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.


• High school diploma required College degree or equivalent experience preferred

Travel:

• Required Training & Professional Development
  All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

• Reasonable Accommodations
  Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

 Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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