Unit Secretary (PCU) (Monday - Friday 3p - 7p)

Education: High School diploma or equivalent.

Experience: Two (2) years clerical experience in a health care setting. Knowledge of medical terminology preferred.

Required License/Certifications: None

Required Skills, Knowledge and Abilities: Effective communication skills; both orally and written. Computer skills needed. Ability to work with others within a team to ensure quality patient care. Strong critical thinking skills.

Essential Job Functions: 

• Acts as receptionist for area or unit, greeting guests, visitors, answering questions and providing assistance within scope of responsibility.


• Performs daily clerical duties related to procedures such as admissions and discharges according to established nursing procedures.


• Prepares and processes requisitions for diagnostic and therapeutic services for patients as directed.


• Maintains stock of routine supplies in area or unit according to par level, ensuring adequate inventory.


• Provides clerical support to the assigned department.


• Maintains log of patient information; retrieves statistical data originating from patient records identifying care the patient received and the supplies used; enters accurate patient charges utilizing documentation provided by staff and assigns charges appropriately; proof, corrects, verifies and enters accurate patient charges.


• Compiles statistical data in preferred format for data entry and/or for preparation of management reports.


• Greets patients/ families promptly and courteously as they patient arrive on the unit.


• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.


• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.


• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.


• Utilize concepts of age/ developmental stages in interactions with patients and families.


• Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.


• Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors