Universal Banker

Description

New Horizon is not just another bank; it is a dynamic, forward-thinking financial institution committed to redefining the banking relationship through our relentless pursuit of curiosity, boundless creativity, and unwavering dedication to innovation. Our team is comprised of passionate individuals who are constantly seeking new ways to enhance our services and create exceptional experiences for our customers. From developing innovative financial products to implementing cutting-edge technologies, we are committed to finding creative solutions that address the evolving needs of our clients in today's integrated and fast-paced world. Join us on our journey as we continue to explore new horizons, challenge conventions, and redefine the future of banking.

New Horizon Bank is seeking a Universal Banker to play a unique role at our new Operations Center location. They will not only be charged with providing exceptional customer service as a Universal Banker, but they will also serve as office manager and receptionist for the corporate office. This role provides a unique opportunity for a trained and experienced Universal Banker to wear several hats, allowing for growth and diversification of skill sets beyond the role of a typical Universal Banker. 

What you’ll spend your time doing:

Concierge Banking:

• Offer personalized, white-glove service and support to our customers including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts.
• Process regular teller transactions for customers including servicing customer accounts, accepting loan payments, cashing checks, verifying currency, balancing the cash drawer and ATM, initiating night deposits, and other related duties.
• Provide comprehensive online, mobile and electronic banking support to customers.
• Maintain proper security in teller cash and reserve handling, ensuring currency and      coin are properly controlled at all times
• Open and close the Bank with an emphasis on security
• Operational duties including NSF, dormant accounts, OD, charge off, debit cards, online banking, and safe deposit boxes
• Participate in activities for generating new business such as special events
• Work from the Powhatan branch from time to time as capacity needs arise 

Office Management and Reception:

• Greet customers and direct guests, ensuring a professional and welcoming      experience 
• Handle incoming calls for the bank and direct them to the appropriate department      or staff member.
• Maintain supply inventory for the branch and the corporate office. 

Requirements

• Ability to multi-task with an emphasis on accuracy and attention to detail 
• A good understanding of computer functions and typing skills
• Strong organization skills and problem solving 
• Basic understanding of financial products and services and the ability and willingness to continue to learn 
• Assessing customers’ needs, providing appropriate recommendations, and building customer relationships to optimize opportunities with new and existing customers
• Exceptional written and verbal communication skills 
• Ability to adapt to changing demands and requirements
• Compliance with BSA regulations as appropriate to the position
• NMLS approval as a Mortgage Loan Officer
• High School diploma 
• A minimum of 2 years Universal Banker experience, preferably with a community bank 

What you’ll get: 

• Performance-based bonuses. 
• Incentive compensation potential. 
• Comprehensive benefits package including health, disability, life insurance, 401(k) + match, and paid time off. 
• An entrepreneurial culture with exceptional growth potential. 

New Horizon Bank is an Equal Opportunity Employer and does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or veteran status.