Universal Banker

Description

 Job Summary: 

The Universal Banker will assist the Assistant and Branch Managers with all facets of the platform functions as well as assist with the coordination of all sales, business development, and service-related actions. The Universal Banker will support the duties of a teller. Someone in this role is responsible for providing exemplary customer service and assisting with the overall operations of the branch under general supervision and in compliance with established policies and procedures 

All Universal Bankers have a “home branch” but may be asked to cover for any of our other branches at any time. Being able to work at each of our locations is mandatory.

Key Responsibilities:

• Assumes responsibilities for daily branch operations within stated policies and procedures in the absence of both, the Branch Manager and/or the Assistant Branch Manager.
• Responsible for Branch Service Quality and efficiency:
  • Demonstrating exemplary customer service on a consistent basis when dealing with the public
  • Maintaining a professional attitude at all times
  • Maintains and enhances product knowledge on an ongoing basis to assist the public with all financial needs
  • Makes recommendations to improve workflow, as needed.
• Resolve all customer/account related issues in an efficient and professional manner.
• Protects the confidentiality of the customer
• Properly identifies all new/existing customers
• Open all account products offered by the bank.
• Perform transactional services, including stop payments, deposits, withdrawals, and other related transactions, ensuring the proper completion of each.
• Responsible for Business development:
  • Strives to attain Sales through active cross-selling of additional products and services
  • Probes for leads and further business when dealing with all customers
  • Assist Branch Manager with business development efforts to reach local business and community-based not-for-profits, to promote community mindedness and enhance deposit growth 
• Prepare and monitor daily reports, assist in operating within budgetary means, and appropriately approve transactions requiring an override.
• Comply and execute the Bank's BSA program, including Customer Identification Program (CIP), ChexSystems and OFAC processing, observation of customer activity, and completion of currency transactions reports as needed. 
• Assist Branch Manager in developing and maintaining a competitive focus within the branch, by encouraging staff to promote our bank’s product line through cross-selling bank products
• Follow and oversee that all branch security and control procedures are being applied appropriately and effectively
• Attend all required training classes and meeting
• Responsible for community involvement and local public relations activity (CRA), as required
• Assist with branch audits

Requirements

• Education and/or Experience 
  • Bachelors Degree or related experience
• Language Skills 
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  •  Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability 
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.