Universal Banker

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Promote bank products through positive proactive sales to prospects and cross sales to customers, inform and educate both about products, services and benefits. Provide support to branch management.
Universal Bankers must adhere to all Bank policies, procedures and all compliance regulations. 

PRIMARY DUTIES:

• Provide teller/platform support as needed to keep      the lines to a minimum and to provide quality customer service. Teller      support would include performing daily processing of financial      transactions, i.e. deposits, handling currency, coin, and cashing checks.      Platform support would entail opening checking accounts, savings accounts, and provide all other deposit product services. Actively inform client of products/services, profile clients to identify financial needs, follow      through, and close the sale.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns.
• Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these      applications to the appropriate associate.
• Assist branch management with “on the job training” of new associates
• Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational      processes and “exceptional” customer service delivery.
• Assist branch associates with all aspects of daily branch operations as needed.
• Perform all other job-related duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED)
• 1 year of experience as either a Teller or as a Relationship Banker

COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age.

Independent Bank is an EO/AA Employer – M/F/Vets/Disabled