Universal Banker

Position Summary  

Accurately and efficiently process and record routine transactions for bank customers as well as promote and advise on the bank’s products and services.  The Universal Banker Responsible for the performance of, but not limited to, the duties list below: 

Main Duties and Responsibilities

• Cash checks and disburse funds after verifying endorsements, dates, identification of persons receiving payments, bank names, overall legality of the documents and sufficiency of funds to support withdrawals
• Accept deposits, confirming accuracy of transaction, as well as loan payments
• Prepare, verify, and issue official checks, cashiers’ checks, bank and personal money orders, cash advances, fund transfers, debit cards, and correspondent drafts
• Recommend, explain, and open new deposit accounts for customers
• Handle customer complaints related to the bank’s services, explain service charges, and follow through on misdirected items or errors
• Answer inquiries and provide information on various accounts, loan balances, and other banking services
• Calculate and enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
• Process change orders for customers
• Balance and buy/sell from the vault
• Redeem savings bonds
• Promote and maintain good public relations with customers
• Provide customer information within authorized limitations
• Maintain service and product knowledge
• Provide notary public service
• Perform a variety of miscellaneous duties to assist with the work of the department
• Direct customers to management when unable to meet customer's needs
• Post night deposits and mail as required
• Cross sell banking products and services
• Balance all monies in cash drawers at the end of shifts
• Accept and count inventories of cash, drafts, and debit cards each day
• Maintain a work area that ensures the safety of all negotiables and confidential records
• Prepare monies for deposit or shipment to branch banks or the Federal Reserve Bank 
• Order a cash supply to meet daily needs 

Qualifications (all required unless otherwise specified)

Skills

• Proficient interpersonal, customer service, and sales skills
• Proficient verbal and written communication skills
• Proficient cash handling skills
• Proficient computer skills
• Thorough knowledge and understanding of banking industry rules and regulations

Behaviors

• Detail Oriented: Thorough, observant, and accurate
• Active Listener: Listen to understand, focus, and respond thoughtfully
• Trustworthiness: Honest, ethical, and transparent
• Accountability: Responsive, self-aware, and willing to take responsibility
• Professionalism: Present oneself and communicate with competency and respect
• Stress Tolerant: Ability to manage stress and reactions
• Organization: Time management and prioritization

Experience

• 1 year+ customer service experience and/or sales experience
• 1 year+ cash handling experience