Universal Banker

Opportunity!  Due to an internal promotion, Sterling Federal Bank is seeking a Universal Banker for our Sterling IL location.

We develop employees from within the bank. The majority of our managers started out at entry level positions and have grown their career right here at Sterling Federal Bank.

Voted " Best Places to Work in Illinois" for the seventh year in a row!

Are you seeking a position where you have the opportunity for growth?

Would you like to be rewarded and celebrated for meeting performance goals?

Are you seeking an employer who gives back to the community as well as supports growth in the community?

An employer that supports having fun while participating in community events?

Below are some great reasons to work for Sterling Federal Bank:

Community. We support our community through volunteerism. Sterling Federal Bank is a locally owned community bank. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Benefits. We offer an excellent benefit package including paid health and dental coverage for the employee, 401K employer non elective contribution after 1 year to your 401K account, 401K match of up to 3%,  paid time off of vacation, personal time and sick time as well as 12 paid Holidays.

Fun. We have fun each quarter celebrating our employees' accomplishments.

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated!

Universal Bankers are the Customer Ambassadors for Sterling Federal Bank, and they provide efficient and quality service to customers. Universal Bankers are responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner as well as providing sales and servicing of all bank products and services. Providing operational support and exceptional customer service while maintaining essential controls and safeguards is also an essential part of the responsibilities of a Universal Banker.

Precise Roles, Tasks & Responsibilities

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal. 
• Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
• Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner. 
• Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
• Understands bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. 
• Evaluates the needs of potential customers and offers appropriate financial products and services.
• Bond and redemptions of bonds
• IRA account opening and processing
• Provide support for branch operations as needed
• Additional responsibilities as required

Six months to two years of similar or related experience, including time

spent in preparatory positions. Two years of previous experience preferred

A high school degree is required

Courtesy and tact are essential elements of the job

Excellent written and verbal communication skills

Proficient in Microsoft Word and Excel preferred

Attendance and reliability are crucial

Available to work

7:45 - 5 Monday through Thursday

7:45- 5:30 Friday

7:45 – 12:30 Saturday, half day off the week that a Saturday is scheduled

Average hours worked will be 37-40 hours per week 

Equal Opportunity/Affirmative Action Employer