Universal Banker

JOB SUMMARY

The Universal Banker is responsible for providing an exceptional customer experience by handling every customer need from sales to service. The Universal Banker will make the customer feel welcome and provide solutions to customer needs and problems. Teller transactions, new accounts, consumer lending and operational activities are to be provided accurately and within set guidelines. Assistance should be given to customers, so they are familiar with and use self-service banking solutions including ATMs, on-line and mobile banking to enhance their service experience.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to be enable individuals with disabilities to perform these essential functions. 

1. Open new accounts, explaining various deposit accounts and ownership options and gather needed information from the customer to complete the transaction. 
2. Prepare all documents and paperwork to assist customer with signing necessary new account documents and properly posting the initial deposit. 
3. Assist the teller line as needed. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and complete transactions.
4. Comply with all BSA requirements and complete appropriate documentation. 
5. Actively cross-sell Bank services in a professional manner, explaining various types of accounts. Suggest other services as are appropriate to meet the customer needs.
6. Answer questions and solve problems for customers and branch staff concerning all services provided by the Bank by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
7. Resolve customer complaints in a tactful, effective manner by taking ownership of the issue.
8. Perform consumer lending duties to include general lending conversations, taking consumer loan applications, completing loan application data entry, explaining loan decisions to customers, and having all necessary paperwork signed and processed.
9. Perform related duties as assigned.   

SKILLS & ABILITIES

1. Detail oriented with excellent organizational skills.
2. Must have excellent oral and written communication skills.
3. Proficient in Microsoft Office software; Word, Excel, Outlook, and PowerPoint.
4. Ability to operate Windows PC-based computer software.
5. Professional image and positive attitude.
6. Pro-active, solutions-oriented personality.
7. Must have a thorough knowledge of all Bank products/services to ensure that all potential/existing clients’ needs are identified and met on a pro-active basis. 

PHYSICAL DEMANDS

1. Hand dexterity required to operate computer terminal and/or related equipment.
2. Eye Coordination required to operate computer.
3. Drive to and attend meetings as required.
4. Move around bank between levels or floors while performing duties.
5. Bending and stretching in work area.
6. Sitting at desk or computer workstation for extended periods of time.

1. A high school diploma or equivalent.
2. Completion of Universal Banker training required (includes Teller and CSR).
3. Progressively greater responsibility within the Bank to become familiar with the variety of customer services for cross-selling and account options available. 
4. Full-time position with a guaranteed minimum of 30 hours per week. 
5. Requires travel to multiple branch locations as needed and flexibility to work varying hours per day based on business needs. 

At FNB our goal is to be a diverse workforce that is representative of the communities that we serve. All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, qualifications, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are a VEVRAA federal contractor.