Universal Banker

UNIVERSAL BANKER

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Providing outstanding customer service


• Referring products that provide a better banking experience for our customers


• Demonstrating knowledge of Fidelity’s products and services


• Seeking sales opportunities through customer relationships and conversations


• Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions


• Approaching, greeting and welcoming customers into the branch


• Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being


• Fostering teamwork across all areas of the Bank


• Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch


• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values

Requirements for the position include:

• A high school diploma or equivalent


• Minimum two years’ experience with the public/customers


• Minimum one year of sales experience


• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day


• Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include:

• One year of supervisory experience preferred


• Previous banking or financial services experiences

EEO/Veterans/Disabled