Universal Banker I

Description

Position Summary:

The Universal Banker 1 serves a multi-purpose role and fulfills the responsibilities of a Teller and Account Specialist. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of all bank products and services. The Universal Banker must possess a positive attitude, good communication skills and a strong work ethic.

Responsibilities:

Emulate SSB&T Core Values

Teller Specific:

Accept and process deposits and loan payments

Cash checks, savings withdrawals, and Savings Bonds

Process change orders for Commercial Customers

Record/Process night drop and mail deposits

Process cashiers checks and gift cards

Process online transfers

Balance cash drawer, vault, and ATM

Process coins through coin counter

Customer entry to Safe Deposit Box

Process & balance teller capture

Verify new account input on core system

Provide customer support for stop payments, outgoing collections, address changes, etc.

Accept/order foreign currency

Review weekly non-customer list for OFAC

Other duties as assigned

Account Specialist Specific:

Open and prepare documents for all new and revised accounts

Maintain a thorough knowledge of all products and services offered

Process check orders

Reconcile and prepare reports

Safe-deposit duties

Prepare account letters

Assist customers with questions and issues

Provide Notary Services

Prepare paperwork on the fraudulent activity as necessary

Conduct PIN changes, increase limits, and issue debit cards

Close accounts as necessary

Accept and process stop payments

Dormant account releases

Document scanning

Accept and process wire transfers

Assist customers with Electronic Banking issues

Other duties as assigned

Requirements

High School Diploma or General Education Diploma

Ability to handle large amounts of currency with speed and accuracy

Good organizational, interpersonal and communication skills

Excellent customer service skills

Working knowledge of Microsoft Word and Excel

Excellent typing skills

Ability to obtain a Notary Public Commission

Must be able to multi-task

Understanding of various types of deposit accounts and related regulations

Banking experience preferred but not required